Thanks for shopping at The Metal Sculpture Studio. If you are not entirely satisfied with your purchase, we’re here to help. We try our best to design, manufacture and ship the best quality metal sculpture possible but sometimes problems might occur.
Returns & Refunds
All purchased sales are final and we do not issue refunds or exchanges. If your item was damaged during shipping it is likely that your sculpture requires only minor repair. Most often a plate or small piece might come loose in the box in which case you can use simple silicone adhesive (found in any hardware store) to glue the piece back on.
If a plate or small component of your design is received damaged and is in need of replacement we will replace the damaged part(s) at no expense to you. You have 3 days from the receipt of your item to report any damage to us. Please report any damage via email and please provide pictures bergermetal@yahoo.com
If your item is received and is deemed unrepairable, please notify the shipping company immediately and send us an email with a description and pictures. If we deem that your item is beyond a simple repair and we are able to reconcile with the shipping company we will in most case ship you out a new replacement. In some cases you will need to send us back the item. Please do so in its original box, along with proof of purchase and make every effort to secure the item(s) in the same condition that they were received. Once we receive your item, we will inspect it and notify you that we have received your returned item and if eligible we will notify you on the status of any refunds issued after inspecting the item. If your return is approved and eligible for a refund, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions regarding repairs or how to return your item to us, contact us at bergermetal@yahoo.com